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佩罗系统(Perot Systems)

官方网站网址:http://www.perotsystems.com/ (英文) http://www.perotsystems.cn/ (中文)

目录

关于佩罗系统

  佩罗系统(Perot Systems Corporation) (NYSE: PER)是信息技术服务和企业解决方案领域的全球供应商。通过其灵活的协作方式,佩罗系统将整个公司的专长进行整合,以便提供使客户能够加快发展、简化经营以及创造更高客户价值的定制解决方案。佩罗系统总部位于得克萨斯州普莱诺,其2008年的营收为28亿美元。该公司在美洲、欧洲、中东和亚太地区共拥有 23000多名员工

  在佩罗系统,我们的成功始终建立在为客户提供卓越的服务和解决方案上。在每件事上追求卓越正是公司文化的基石。从前线的技术人员到客户经理,佩罗系统的每一位员工都要参加培训,我们 23,000名员工做出承诺:为了向客户提供最佳服务而做出决策和采取行动。

  为了使每一位员工都能为构建“追求卓越”的企业文化做出贡献,我们为员工建立了明确的职业目标,支持他们学习新的技能。我们追求提高个人绩效,为佼佼者提供嘉奖和晋升的空间。这些基本原则以及由此营造出的环境,是佩罗系统获得成功的基础,也是我们和客户二十多年来获得胜利的公式。我们为能够提供最高水准的服务而深感自豪;同时,我们也专注并致力于在未来成就更多。这就是我们!这就是我们在做的事情!

  • 2009年9月22日,世界第二大个人电脑制造商戴尔(Dell)昨日宣布,出资39亿美元现金协议收购同在得克萨斯州的佩罗系统(Perot Systems)。此举标志着戴尔迈出外界期待已久的进军IT服务业的第一步。[1]

佩罗系统的企业文化

追求卓越的企业文化

  在佩罗系统,我们的成功始终建立在为客户提供卓越的服务和解决方案上。在每件事上追求卓越正是公司文化的基石。从前线的技术人员到客户经理,佩罗系统的每一位员工都要参加培训,我们 23,000名员工做出承诺:为了向客户提供最佳服务而做出决策和采取行动。

  为了使每一位员工都能为构建“追求卓越”的企业文化做出贡献,我们为员工建立了明确的职业目标,支持他们学习新的技能。我们追求提高个人绩效,为佼佼者提供嘉奖和晋升的空间。这些基本原则以及由此营造出的环境,是佩罗系统获得成功的基础,也是我们和客户二十多年来获得胜利的公式。我们为能够提供最高水准的服务而深感自豪;同时,我们也专注并致力于在未来成就更多。这就是我们!这就是我们在做的事情!

  “追求卓越”的企业文化包含以下四个方面:

  1. 诚实正直:“诚实正直”,是佩罗系统价值观和指导思想的基石,也是公司希望每位员工身体力行的核心行为准则。与员工、客户建立彼此信赖、遵循道德规范、开诚布公的关系,是做生意不可或缺的要素。公司所有员工必须在与工作相关的业务活动和业务关系中遵循社会规范、公司规范和道德规范。

  2. 个人担当:“个人担当”指的是勇于承担责任,愿意在行动、交付和完成等阶段为自己的行为负责。一个有担当的员工能为个人、团队伙伴和公司带来荣誉,也会在穿着、行为举止和沟通中表现出专业风范。

  3. 团队合作:“团队合作”肇始于为实现共同的目标而致力于与他人、与其他团队精诚合作。无论是在小组,还是业务部门,乃至整个公司组织内,团队合作都是不可或缺的。拥有团队精神的人愿意为实现个人、团队以及公司目标协同合作。他们平衡了个人需求和团队目标,将团队利益置于个人利益至上。在所有的团队中,佩罗系统的团队始终都是第一位的,也是最重要的;无论是个人、团队、业务部还是支持组织无出其右。

  4. 追求卓越的热忱:“追求卓越的热忱”是一种渴求超越平凡的激情。个人、团队和公司应当在每件事情中追求卓越。具有工作热情的员工执着于行动和质量,他们总是在寻求改善流程、解决问题和捕捉机遇的新方法,并且证明了服务中追求品质和卓越的重要性。这一点也体现在他们个人或是与团队伙伴合作为满足最高标准而采取的行动中。

承诺

  在佩罗系统,我们对客户、员工和社区秉承如下诺言。

  对客户:

  • 客户不仅仅是客户,而是与公司建立长期关系的合作伙伴;
  • 不满足于达成客户的目标,还要超越目标;
  • 寻求新的想法,以实现价值增加、成本降低以及提升效率和有效性;
  • 客户服务和项目的规划实施中,始终保持追求品质和追求卓越的热忱。

  对员工:

  • 招募最好、最聪明的领导者,作为团队的伙伴和同事;
  • 为员工提供最好的工具、应用和培训,使其能够实现各自的目标,获得职业发展
  • 嘉奖表现优异的员工

  对社区:

  • 公司和员工将通过慈善活动和志愿服务回馈社区。
  • 实施有利于环保的经营政策和程序。

  客户至上:以创新的响应型解决方案满足客户需求。

  以人为本:吸引、培养、表彰杰出人才,关怀员工及其家属。

  诚信经营:“己之所欲,施之于人”,公平、诚信待人(包括客户、员工以及供应商)。

  股东回报:财务表现卓越,股东利益均沾。

  社区贡献:利用公司人才与资源优势推动社区发展

指导思想

  以身作则

  规范生活和工作方式,使其可为个人、家庭和公司带来荣誉。

  遵循道德规范,不走旁门左道。

  建立、维持互信互敬的工作氛围

  聆听来自客户和一线员工的声音,海纳百川。

  鼓励员工知难而进,发挥主观能动性,高质量完成工作,并坦然面对无心之过。

  营造成长支持性环境,推动个人与职业发展

  言行一致,超越期望。

  最后,推动公司发展,享受工作乐趣!

History

  On June 1, 1988, Ross Perot—son of cotton broker Gabriel Ross Perot, U.S. Naval Academy graduate and veteran, one-time top IBM salesman, widely acknowledged as the founder of the IT services industry—met with eight associates at the breakfast table of the Perot home to take the first step in what many would later describe as a great adventure: the founding of Perot Systems Corporation.

  The founders brought diverse industry, technical, and management expertise to the table—but even more so, they brought a common desire to build a company dedicated to delivering results for customers, based on the core values of personal and professional integrity.

  First Steps

  Later that same day, the associates flew to Washington, D.C., where they had established operations at the L’Enfant Hotel, eager to begin work on a proposed long-term contract to improve efficiencies at the U.S. Postal Service. However, when the USPS withdrew from the proposal under competitive and political pressures, the founders set their sights on other potential customers, using their extensive industry contacts to solicit business.

  In those start-up days, small task orders and business process engagements helped pay expenses and meet payroll. One early customer was McGraw-Hill, Inc., which contracted digital printing and letter handling to the fledgling corporation. Shortly afterward, MCI signed on as Perot Systems’ first major long-term commercial customer.

  Within the first year, Perot Systems established headquarters in Dallas, and the founders not only continued to recruit new customers, but also aggressively recruited individuals with exemplary technical skills and customer-service talent to join the team. Soon the new venture grew to more than 100 associates.

  In 1989, a breakthrough contract created Perot Systems’ first outsourcing agreement. The deal with insurance holding company ICH presented daunting challenges, as the contract specified that a data center be operational within 90 days. Working long hours, the Perot Systems team not only met the deadline but established a site, installed equipment, and had processes up and running in just 56 days—a full 34 days ahead of schedule.

  That data center experience proved beneficial a year later, when NationsBank hired Perot Systems to consolidate part of a complex three-bank merger by supervising the migration of separate information systems into a single new data center in Dallas.

  In 1991, Perot Systems established a niche in the manufacturing industry through a Detroit-area company that later merged into TRW Automotive. Thus began a continuing relationship with automotive and manufacturing customers.

  Global Expansion and Public Offering

  In 1992, Perot Systems opened a London office, beginning an expansion into Europe and, eventually, into Asia and the Pacific Rim. The first significant European customer was Europcar, a leading global rental car company. Since then, Perot Systems has transformed the vehicle rental industry in both Europe and the United States with technology that includes curbside check-in and centralized fleet tracking.

  In 1995, the Perot Systems Healthcare Group was established when Tenet Healthcare Corporation, formed through the acquisition of Perot Systems customer American Medical International by National Medical Enterprises, contracted Perot Systems to merge the two companies' IT systems and business processes and create an integrated technology environment. And in 1996, an IT outsourcing contract with global securities and investment banking firm UBS brought Perot Systems its first marquee financial services customer, along with substantial growth in both revenue and human resources.

  On February 1, 1999, Perot Systems priced its initial public offering of stock at $16 per share, and on February 2, the stock began trading on the New York Stock Exchange under the symbol “PER.” The company achieved another milestone that year, as revenues exceeded $1 billion.

  New Opportunities

  In 2000, company co-founder Ross Perot, Jr. was named President and Chief Executive Officer of Perot Systems, and the company consolidated offices and established world headquarters in Plano, Texas. In July 2002, Perot Systems Government Services, Inc. was established with the acquisition of ADI Technology Corporation, a consulting and IT services provider to the federal government. In February 2003, the acquisition of Soza & Company, Ltd., was completed, broadening Government Services’ business base.

  In August 2003, Perot Systems infused additional payment-processing capabilities into an already vibrant healthcare business by acquiring Vision Healthsource, India's leading provider of billing and claims solutions to the U.S. healthcare industry. In December, the company strengthened its applications development and management capabilities with the purchase of HCL Technologies’ shares of HPS, a joint venture formed with HCL in 1996, also in India.

  In September 2004, several key executive appointments were announced. Ross Perot was named Chairman Emeritus of the Board of Directors, while Ross Perot, Jr. was named Chairman, and former Vice President, General Counsel and Secretary Peter Altabef was named President and Chief Executive Officer.

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