泳道流程圖

出自 MBA智库百科(https://wiki.mbalib.com/)

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泳道流程圖（Swimlane Flowcharts）

　　泳道流程圖（Swimlane Flowcharts）是一種反映商業流程中人與人之間關係的特殊圖表。

　　⑴泳道流程圖有助於分清在流程過程中各人工作範圍；

　　⑵泳道流程圖有助於研究流程中人與人或工作小組與工作小組間的交接動作。

　　⑴點出參與該流程的不同人員或工作功能，將他們列在海報或白板的左邊或上方；

　　⑵透過腦力激蕩列出流程中的步驟，並將其寫在帖紙上；

　　⑶一一探討這些步驟，並將貼紙貼在適當的泳道上；

　　⑷運用此結果來激發討論應如何改善工作流程。

　　泳道圖案例：學生註冊

　　One of the things that I found very useful when learning about swimlane flowcharts was looking at real world examples that I could learn from. This example, which I modified from a post on camagazine, shows the before and after of a simple student registration process that was improved by utilizing swim lane flow charts.

　　Here in the before image (click on it to open bigger) you can see the simple process. A student submits a registration and ultimately they get either an acceptance letter or a rejection letter:

　　Swimlane Flowchart Example - Before

　　You can see how useful it is to draw this business process up in a swimlane flowchart because in doing so it becomes obvious where the opportunity for improvement is – two different groups (lanes on the flowchart) are writing rejection letters. Why not improve the efficiency and effectiveness of the process by having only one group write the rejection letter.

　　And that is what you will see in the after image of the process, after business process improvement: Swimlane Flowchart Example - After

　　Swimlane Flowchart Example - After

　　This was a very simple swimlane flowchart example yet I think it shows very clearly how these flowcharts can be used to improve a process. I hope you found it helpful.

　　By the way, I created these example flowcharts in Excel. I’ll be writing a post later about how to do that very easily – if you are interested in learning more be sure to subscribe to my RSS feed (it’s free!) so you never miss a post.

　　案例：採購訂單流程

　　泳道流程圖在縱向上是部門職能，橫向是崗位（有時候橫向上不區分崗位）。繪圖元素與傳統流程圖類似，但在業務流程主體上，通過泳道（縱向條）區分出執行主體，即部門和崗位來。