大韩航空公司
出自 MBA智库百科(https://wiki.mbalib.com/)
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大韩航空公司 (KSE: 003490),为天合联盟的主要伙伴,同时也是代表大韩民国的航空公司。在2001年大韩航空庆祝了韩进集团总裁赵重勋于1969年接管原由政府所有的大韩航空公司(KAL)32周年纪念。韩进集团乃世界上最大的运输集团之一。
在私有化之前,大韩航空乃是一个规模较小的地区性航空公司,是一个规模较小的地区性航空公司,它有八架飞机飞往韩国的十个城市和日本的三个城市。虽遭受了长期的财政赤字,大韩航空在被接管後仅仅七个月,就开辟了遍及亚洲的新航线。
每年,大韩航空公司都有数额可观的投资,以使飞机现代化。在2000年,公司购进十七架最新型的飞机,包括八架新一代的波音737-800S及三架波音777S。在2001年,大韩航空将购入十四架飞机,其中包括八架波音737- 800S,一架波音747-400,两架波音747-400S(F),一架波音777-200及两架A330S。
大韩航空的优质机舱服务,已得到若干调查统计的肯定。在2000年,大韩航空的经济舱服务以及飞行里数奖励计划,已连续第二年被“商务旅行者亚洲太平洋”公司(简称BTAP)评选为世界第一。除了荣获这两项殊荣之外,大韩航空还在提供最佳头等舱和商务舱服务,座位舒适度,机舱服务,机舱食品,以及向顾客提供全方位服务方面,持续地被列入世界前十名以内。
大韩航空的优质机舱服务归功于全体机舱服务员的优良质素,其热情款待及专业服务均受到世界的认可。为了提高机舱服务,大韩航空投入了资金,改善Premium Class的条件。目前Premium Class的座椅可以完全放平为180度,长83英寸,宽 20英寸。每个座位均有私人间隔,电子调节头/L/脚的位置,并提供带有耳机的互动式个人视像系统。这是通过改善硬件设施,提供完美优质服务的又一例证。大韩航空在2000年12月亦已经将“个人消闲系统”及“带有耳机的视像系统”扩展到经济舱。
大韩航空公司的货运业务,从1997年起,每年均被“国际航空运输协会(IATA)”评为世界第二大商业航空货运企业。大韩航空(KAL)是世界上最大的越洋货物运载企业,于全球的客运航空公司中,拥有最庞大的货运机队,并在全球八大机场中拥有货运站。在2000年10月,大韩航空又于纽约的约翰甘乃迪机场开设货运站。
(Korean Air (KSE: 003490) is the largest airline based in South Korea. One of the largest airlines in Asia, it operates a network that links Europe, Africa, Asia, Australia, North America, and formerly, South America, to its hub at Incheon International Airport and its domestic hub at Gimpo International Airport (formerly Kimpo International Airport). The airline competes with the smaller, younger fleet of Asiana Airlines.
In recent years, Korean Air has upgraded its fleet and services and has won international acclaimation and awards. With its excellent financial performance in 2005, Korean Air received the "Phoenix Award" from Air Transport World (ATW) for its success in overcoming challenges in the global airline industry. It has been named one of Asia's best airlines by Time readers and twice has won the coveted Mercury Award for its inflight catering.
Korean Air has a major air cargo operation, Korean Air Cargo, which overtook Lufthansa in 2005 as the world's largest air cargo business.
Unique to other airlines, Korean Air is also involved in aerospace research and manufacturing. The division, known as the Korean Air Aerospace Division (KAA), manufactures licensed versions of the MD 500 and UH-60 Black Hawk helicopters and the F-5E/F Tiger II fighter aircraft[1], the aft fuselage and wings for the KF-16 fighter aircraft manufactured by Korean Aerospace Industries, and parts for various commercial aircraft including the Boeing 737, 747, 777, and the Airbus A330, A340, and A380.KAA also provides aircraft maintenance support for the United States Department of Defense in Asia and maintains a research division with focuses on launch vehicle, satellite, commercial and military aircraft, helicopter, and simulation systems.)
Korean Air began in 1962 as Korean Air Lines and was owned by the South Korean Government. It replaced the former Korean carrier Korean National Airlines. In 1969 KAL was acquired by the Hanjin Transport Group and became privately owned.
International flights to Chinese Hong Kong,Chinese Taiwan, and Los Angeles were flown with Boeing 707s until the introduction of Boeing 747 in 1973. In 1973, KAL introduced Boeing 747s on their Pacific routes and started a European service to Paris using the 707 and DC-10. KAL was also Airbus's first customer outside Europe.
On September 1 1983, Korean Air Lines Flight 007, also known as KAL 007 or KE007, was shot down by Soviet jet interceptors just west of Sakhalin Island. It was carrying 269 passengers and crew at the time, including U.S. congressman Lawrence McDonald. There were no survivors. The Soviet Union stated it did not know the aircraft was civilian and suggested it had entered Soviet airspace as a deliberate provocation to test their response capabilities.
A blue-top livery was introduced on 1 March 1984 and the airline's name changed to Korean Air from Korean Airlines (However this name is still used in official documents). This livery was first introduced in its Fokker F28. It was designed in corporation between Korean Air and Boeing. In 1990s Korean Air became the first airline to use the new MD-11 to supplement its new fleet of Boeing 747-400s. However, MD-11 did not meet the set performance. As a result, its MD-11s were converted to freighters (in addition to 747 freighters). In 1998, an economic recession hit South Korea, which resulted in large reductions in flights and the number of destinations, including destinations such as Abu Dhabi, Jeddah and Madrid. Currently, Korean Air flies to the most US destinations of any Asian carrier (10 passenger cities in the 50 states). Korean Air currently owns 25% of Okay Airways, a Tianjin, PRC-based airline. Korean Air also has in mind of creating another hub in China. At around 1997, Korean Air founded KAL Catering, the creation caused Korean Air to withdrew its contracts with LSG Sky Chefs and create a new contract with servair.
In October 2006, Korean Air won top honors in the TIME Readers’ Travel Choice Awards 2006 as the Best First/Business Class Airline and the Best Frequent Flyer Program for its Skypass program. The South Korean flagship carrier beat strong international competitors and gained overwhelming support from the readers of TIME magazine to win these categories for the first time. Korean Air was also ranked second in the Preferred Airline category. TIME Magazine conducted the TIME Readers’ Travel Choice Awards 2006 poll from April 24 to June 25, 2006.
From mid 1980s to the late 1990s, Korean Air had safety problems. In fact, the SkyTeam alliance briefly removed Korean Air from its code share program until demonstrable changes were presented to the alliance. The US Federal Aviation Administration, which regulates access to the American airspace, warned the Korean Air management team that its access to the American airports would be restricted unless drastic changes were forthcoming. The U.S. military and the State department advised its personnel to avoid taking Korean Air if other commercial alternatives were available. The competing carrier, Asiana Airlines, benefited tremendously from the dramatic drop in Korean Air's reputation as its safety record was significantly better than Korean Air's.
Since the turn of the century, Korean Air has demonstrated robust improvements in safety and adopted modern principles of CRM (Crew Resource Management). In October 2006, Korean Air won top honors in the TIME Readers’ Travel Choice Awards an indication that many have regained confidence in South Korea's largest airline.
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